Privacy Policy (Old)

THRF Group will only collect personal information from you that is essential for the purposes for which it is requested and will be used solely for the primary purpose for which it is collected or for a closely related secondary purpose.

If you receive direct marketing material, you’ll be given the opportunity of not receiving any further information, or changing your communication preferences. Every effort will be made to ensure that all personal information is accurate and, as far as practicable, kept up-to-date.

Confidentiality and security are important to us. All of your personal information will be held in either locked files or in computerised databases accessible only to those persons who need to have access to the information. THRF Group will take all reasonable steps to ensure the integrity of its computerised databases and records and all staff and volunteers are required to sign confidentiality clauses prior to commencement of working with THRF Group.

Your personal information will be confidentially destroyed or de-identified as soon as it is no longer legally required.

Individuals will have the right to access their personal information held by THRF Group, subject to certain exceptions detailed in the National Privacy Principles. We reserve the right to charge an individual a reasonable fee to cover the expense of providing access to personal information.

THRF Group will not use or record any ‘identifier’ issued by a government agency to identify a person in its records or databases.

Where possible, THRF Group will respect a person who wishes to remain anonymous.

Personal information may be transferred or stored by THRF Group if our service providers are located overseas. You can rest assured that we take reasonable steps to ensure the service providers do not breach the privacy obligations relating to your personal information.

In general, THRF Group will not collect sensitive information about staff, volunteers or any other persons, other than when undertaking a police clearance for staff or volunteers or information on a person’s health which may impact on their health or welfare while at THRF Group.

All collection and use of sensitive information will involve formal consent from the individual.

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

For information about our security and other legal, visit the Security & Legal page.

If you have any questions about our Privacy Policy, please contact us.

This is your Direct Debit Service Agreement with The Hospital Research Foundation Group, ABN 86 248 830 078 (the Debit User). It applies for monthly giving donation arrangements with our Group charities;

• Australian Breast Cancer Research (ABCR)
• Australian Heart Research (AHR)
• Australian Prostate Cancer (APC)
• Military & Emergency Services Health Australia (MESHA)
• Kidney, Transplant and Diabetes Research Australia (KTDRA)
• Centre for Creative Health (CCH)
• The Hospital Research Foundation Group – Stroke (THRF Group Stroke)
• The Hospital Research Foundation Group – Palliative Care (THRF Group Palliative Care)
• The Hospital Research Foundation Group – Parkinson’s (THRF Group Parkinson’s)

It explains what your obligations are when undertaking a Direct Debit arrangement with us as a monthly giver. It also details what our obligations are to you as your Direct Debit provider.
This agreement forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.

Definitions:

account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.

agreement means this Direct Debit Request Service Agreement between you and us.

banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.

debit day means the day that payment by you to us is due.

debit payment means a particular transaction where a debit is made.

Direct Debit Request means the written, verbal or online request between us and you to debit funds from your account.

us or we means The Hospital Research Foundation Group Group (the Debit User) you have authorised by requesting a Direct Debit Request.

you means the customer who has authorised the Direct Debit Request.

your financial institution means the financial institution at which you hold the account is maintained you have authorised us to debit.

1. Debiting Your Account

1.1 By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you.

1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

or

We will only arrange for funds to be debited from your account if we have sent to the email / address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.

1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

2. Amendments by us

2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice sent to the preferred email / address you have given us in the Direct Debit Request.

3. How to cancel or change direct debits

You can

(a) cancel or suspend the Direct Debit Request; or

(b) change, stop or defer an individual debit payment;

at any time by giving at least 5 days notice.

To do so, contact us at [email protected]

or

by telephoning us on (08) 8244 1100 during business hours.

You can also contact your own financial institution, which must act promptly on your instructions.

4. Your obligations

4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

4.2 If there are insufficient clear funds in your account to meet a debit payment:

(a) you may be charged a fee and/or interest by your financial institution;

(b) we may charge you reasonable costs incurred by us on account of there being insufficient funds; and

(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

4.3 You should check your account statement to verify that the amounts debited from your account are correct.

5. Dispute

5.1 If you believe that there has been an error in debiting your account, you should notify us directly on (08) 8244 1100 or [email protected] Alternatively, you can contact your financial institution for assistance.

5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts

You should check:

(a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.

(b) your account details which you have provided to us are correct by checking them against a recent account statement; and

(c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

7. Confidentiality

7.1 We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

7.2 We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Contacting each other

8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to

The Hospital Research Foundation Group, 62 Woodville Road, Woodville SA 5201 or [email protected]

8.2 We will notify you by sending a notice to the preferred address or email you have given us in the Direct Debit Request.

Any notice will be deemed to have been received on the second banking day after sending.

If you have any questions about this agreement please contact us.

1. By agreeing to the Direct Debit Request you authorise Stripe
   to arrange for funds to be debited from your nominated financial
   institution account (the “nominated account”). Stripe is acting
   as an agent for the Merchant and Stripe does not provide any goods
   or services to you.
2. Stripe or the Merchant will give you at least 14 days notice
   in writing of any changes to the terms of the drawing arrangements.
3. Stripe will keep information relating to your nominated account
   confidential in accordance with Stripe’s
   privacy policy, except where
   required for the purposes of conducting direct debits with your
   financial institution. Your personal information will be
   transferred by Stripe to the United States. If you do not want to
   provide your personal information to Stripe in connection with the
   Direct Debit Request, Stripe will not be able to debit your
   nominated account.
4. Where the due date is not a business day Stripe will draw from
   your nominated financial institution account on the next business
   day.
5. It is your responsibility to:
   1. Ensure your nominated account can accept direct debits;
   2. Ensure that there are sufficient clear funds available in
      the nominated account to meet each drawing on the due date;
   3. Advise immediately if the nominated account is transferred
      or closed or your account details change;
   4. Arrange a suitable payment method if Stripe or the Merchant
      cancels the drawing arrangements;
   5. Ensure that all authorised signatories nominated on the
      financial institution account to be debited authorise the
      Direct Debit Request.
6. Subject to the terms and conditions of your nominated financial
   institution account and your agreement with the Merchant, you may
   alter the drawing arrangements. Such advice should be received by
   the Merchant at least 7 business days prior to the drawing date
   for any of the following:
   1. Changing your nominated account number
   2. Deferring a drawing
   3. Altering a DDR schedule
   4. Cancelling the drawings completely

   If you require further information, please contact the
   Merchant.
   Alternatively, you can also contact your financial institution.

7. If you believe that there has been an error in debiting your
   account, you should notify the Merchant as soon as possible. The
   Merchant will notify you in writing of its determination and the
   amount of any adjustment that will be made to your nominated
   account (if any). Stripe will arrange for your financial
   institution to adjust your nominated account by the applicable
   amount (if any). Alternatively, you can also contact your financial
   institution.
8. The details of your drawing arrangements are contained in the
   above Direct Debit Request.
9. Stripe reserves the right to cancel the drawing arrangements if
   three consecutive drawings are dishonoured by your financial
   institution, and for the Merchant to arrange with you an alternative
   payment method. Please refer to the terms and conditions of your
   nominated financial institution account to see whether dishonour
   fees apply. The Merchant may charge additional dishonour fees in
   accordance with your agreement with the Merchant.

If you would like to update how often and by what channel you hear from us, you can update your preferences at any time. To do so, please contact our Supporter Engagement Team.  We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that channel.